Before submitting a Return Request through our contact page please make sure you read the information below. When submitting your request, please give our customer service team your Order Number, Name of the Item(s) You Wish to Return, & The Reason Behind the Return.
Returns are only eligible for a Refund or Store Credit.
If you would like to make a return on a product(s), those item(s) must be returned within 30 days of the ship date. This includes initiating the return process with the Support Team and the product(s) being returned to the All American Roughneck Warehouse.
To be eligible for a return all items must be unworn, unwashed, with tag(s) attached, and in its original packaging.
Please note that items with strong odors or smells such as smoke, cologne, detergent, scented sprays, body odor, or marks such as, deodorant stains, etc., will not be accepted.
The original packing slip should be included with the return and the RMA provided by the Support Team.
If the Support Team is not notified of a problem with your order within the return policy then a refund or store credit will not be given. This includes but is not limited to failure to receive a product, damage to the attire, and/or receipt of an incorrect product.
When a return request is submitted, the Support Team will reach out to you to confirm the condition of the product.
Returns are subject to be refused.
All American Roughneckcannot provide returns or exchanges on international orders.
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All free promotional gift item(s )are while supplies last. Since there are limited quantities of these items, they cannot be replaced or exchanged.
If applicable, to qualify for a free promotional or giveaway item(s) you must meet the required amount after a discount code has been applied but before shipping, handling, and taxes.
The Support Team will notify you of the approval or rejection of your submitted return request. Once the All American Roughneck Warehouse approves the condition of the received return, you will be notified and issued a refund or store credit.
If you requested to be refunded to your original payment method, a credit will automatically be applied to your credit card or original method of payment. Please allow 5 to 10 business days to see the refund on your account. Refunds will be issued for the subtotal amount, this does not include shipping and handling charges.
All purchases are charged and refunded in U.S dollars (USD).
If you requested store credit, the Support Team will contact you to confirm the credit amount along with a store credit code. This will be valid for a future All American Roughneck purchase.
Please know that you will be responsible for the return shipping charges. Since All American Roughneck is a limited release company we suggest returning your order and placing a new one to ensure you do not miss out on item(s).
This product is not able to be shipped to your country because of restrictions with your Custom's Department. Please refer to our store locator to find where our products are distributed near you. We apologize for any inconvenience!